tag:status.vcreative.net,2005:/historyvCreative Status - Incident History2024-03-14T13:00:02-04:00vCreativetag:status.vcreative.net,2005:Incident/196479182024-01-08T16:28:20-05:002024-01-08T16:28:20-05:00vPPO and vProMedia Degraded Performance<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:28</var> EST</small><br><strong>Resolved</strong> - vPPO and vProMedia servers are operational, we will continue to monitor performance.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Monitoring</strong> - vPPO and vProMedia servers are operational, we will continue to monitor performance.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:41</var> EST</small><br><strong>Investigating</strong> - We are currently investigating degraded performance for vPPO and vProMedia. We will update as soon as possible.</p>tag:status.vcreative.net,2005:Incident/196027752024-01-03T11:13:18-05:002024-01-03T11:13:18-05:00Intermittent performance issues<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and performance is operational. We will continue to monitor our servers for any issues. Thank you for your patience during this time.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:56</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent performance issues with our servers. If you are unable to log into vCreative products, please refresh and try again.</p>tag:status.vcreative.net,2005:Incident/195514982023-12-28T14:06:09-05:002023-12-28T14:06:09-05:00vCreative degraded performance<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>11:02</var> EST</small><br><strong>Monitoring</strong> - vCreative AWS servers are now operational and we will continue to monitor their performance.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating very slow performance for all vCreative products.</p>tag:status.vcreative.net,2005:Incident/195452082023-12-27T17:02:59-05:002023-12-27T17:02:59-05:00vPPO Unresponsive Page Error during Order Entry<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>17:02</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved, we apologize for the inconvenience during vPPO order entry earlier today.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>15:34</var> EST</small><br><strong>Monitoring</strong> - We had a temporary issue with one of the AWS servers. The issue has been resolved and we will continue to monitor all servers.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Investigating</strong> - Some vPPO users may be experiencing unresponsive page errors while working on a Quick Order. We are working to resolve this issue as quickly as possible.</p>tag:status.vcreative.net,2005:Incident/190756052023-11-09T13:11:01-05:002023-11-09T13:11:01-05:00vPPO performance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:11</var> EST</small><br><strong>Resolved</strong> - vPPO servers are fully operational. We apologize for any performance issues encountered earlier today.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:33</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:26</var> EST</small><br><strong>Update</strong> - VPPO Server performance is improving, we are investigating this issue with our partners at Amazon Web Services.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:52</var> EST</small><br><strong>Investigating</strong> - vPPO is experiencing intermittent performance issues, we are investigating the issue. We will update as soon as possible.</p>tag:status.vcreative.net,2005:Incident/175626942023-06-13T18:36:43-04:002023-06-13T18:36:43-04:00AWS Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Resolved</strong> - This incident involving Amazon Web Services has been resolved</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:48</var> EDT</small><br><strong>Update</strong> - vPPO and vPro are now accessible. We will continue to monitor performance in case any additional issues arise. Thank you for your patience during this time.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:47</var> EDT</small><br><strong>Monitoring</strong> - vPPO and vPro are now accessible. We will continue to monitor performance in case any additional issues arise. Thank you for your patience during this time.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Update</strong> - Amazon Web Services has identified the root cause and are actively working toward resolution. We will update as soon as possible.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:59</var> EDT</small><br><strong>Identified</strong> - Amazon Web Services has identified the root cause and are actively working toward resolution. We will update as soon as possible.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Update</strong> - There is a performance issue for vCreative products due to an AWS outage<br />vPPO<br />We are currently experiencing log in issues with vPPO. During this time when you log into vPPO, the system will return you to the log in page<br /><br />vPRO<br />We are currently experiencing log in issues with vPro. <br /><br />We will update as soon as possible.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Update</strong> - We are currently experiencing log in issues with vPPO. We are aware of the issue and are investigating the cause. During this time when you log into vPPO, the system will return you to the log in page</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:06</var> EDT</small><br><strong>Investigating</strong> - vPPO may be inaccessible for some users, we are investigating the issue.</p>tag:status.vcreative.net,2005:Incident/175630142023-06-13T17:14:10-04:002023-06-13T17:14:10-04:00AWS Server Outage May Affect Some Features in vPromotions<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:54</var> EDT</small><br><strong>Update</strong> - As AWS continues to monitor and return their services back to 100%, we are seeing the vPromotions features that rely on those services coming back online. We will continue to monitor the situation until AWS reports a complete recovery from their outages. Thank you again for your patience.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:45</var> EDT</small><br><strong>Update</strong> - Amazon Web Services (AWS) has reported that they are beginning to see an improvement in server error rates and that they are continuing to work towards full recovery.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:05</var> EDT</small><br><strong>Update</strong> - Amazon Web Services (AWS) has identified the root cause of their server issues which are causing disruption of some aspects of vPromotions, such as reports. AWS says they are working toward resolution.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:20</var> EDT</small><br><strong>Monitoring</strong> - We are currently experiencing issues with some features in vPromotions such as some reports, and various other actions that require AWS server interaction due to an AWS Outage. We are in contact with Amazon Web Services (AWS) to bring a speedy resolution to this issue. Thank you for your patience.</p>tag:status.vcreative.net,2005:Incident/172567112023-05-15T17:31:21-04:002023-05-15T17:31:21-04:00vCreative Server Performance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>17:31</var> EDT</small><br><strong>Resolved</strong> - vCreative servers are operational. We will continue to monitor performance.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Monitoring</strong> - The vCreative Development Team is continuing work with AWS. vPPO servers are operational.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:55</var> EDT</small><br><strong>Update</strong> - The vCreative Development Team is working with AWS Support to correct intermittent performance issues. We will update as soon as possible.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Investigating</strong> - vCreative servers are experiencing intermittent performance issues. We are investigating the issue.</p>tag:status.vcreative.net,2005:Incident/169634362023-04-25T12:10:22-04:002023-04-25T12:10:22-04:00vPromotions is experiencing issues retrieving PRF data which is disrupting usage. We are working to correct the issues.<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.vcreative.net,2005:Incident/111216792022-09-13T18:28:54-04:002022-09-13T18:28:54-04:00Elevated Connection Errors<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Resolved</strong> - vCreative server performance is operational.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:26</var> EDT</small><br><strong>Monitoring</strong> - We are continuing to monitor vCreative Servers and performance.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an elevated level of connection errors in some regions causing users to get disconnected from vCreative. We are currently investigating the issues</p>tag:status.vcreative.net,2005:Incident/110828262022-09-08T16:32:48-04:002022-09-08T16:32:48-04:00Intermittent Access Errors<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor the system for issues.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing intermittent issues accessing vCreative products. If you get logged out of a product, please try to log back in.</p>tag:status.vcreative.net,2005:Incident/95676462022-03-17T19:11:25-04:002022-03-17T19:11:25-04:00User Login<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:11</var> EDT</small><br><strong>Resolved</strong> - Traffic patterns have returned to normal and all systems are fully operational at this time.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:57</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are now seeing traffic patterns return to the normal range. We will continue monitoring.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Update</strong> - We have isolated the problem and are continuing to work as quickly as possible toward a resolution. Users should now be able to log in and continue working. Some features are still experiencing degraded performance.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Identified</strong> - We are currently investigating an issue where some users are unable to log in or remain logged in.</p>tag:status.vcreative.net,2005:Incident/87834742021-12-08T08:24:10-05:002021-12-08T08:24:10-05:00Amazon Web Services outage causing vCreative products to be inaccessible<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:24</var> EST</small><br><strong>Resolved</strong> - On Tuesday, December 7, vCreative received notice of login failure reports for all vCreative products. Investigation showed that Amazon Web Services (AWS), which is used by all vCreative products, was experiencing a nationwide service outage causing all vCreative products to be unavailable. Amazon restored service at 9:35pm ET.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:40</var> EST</small><br><strong>Monitoring</strong> - Amazon Web Services reports many services have already recovered, however they are working towards full recovery across services. Amazon Engineers are actively working on resolving impact to these services. vCreative products may be impacted.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:03</var> EST</small><br><strong>Identified</strong> - Amazon Web Services is currently experiencing a nationwide outage impacting all vCreative products. Until Amazon restores full services, you will be unable to access the vCreative products. We do not currently have an eta on service restoration.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:38</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:32</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:31</var> EST</small><br><strong>Investigating</strong> - Amazon Server Outage is causing all vCreative products to be unavailable. The cause is known and Amazon is working on a solution.</p>tag:status.vcreative.net,2005:Incident/78073272021-08-22T01:01:09-04:002021-08-22T01:01:09-04:00Routine Scheduled Maintenance<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>01:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>00:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EDT</small><br><strong>Scheduled</strong> - All vCreative products will have a one hour maintenance outage Sunday at 12:00 AM Eastern (Saturday, 11:00 PM Central).</p>tag:status.vcreative.net,2005:Incident/75251352021-07-16T08:38:26-04:002021-07-16T08:38:26-04:00File Download Issue<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>08:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>08:27</var> EDT</small><br><strong>Identified</strong> - Currently, you are unable to download, view, or listen to a file attached to a spot We are urgently working to resolve this issue.</p>tag:status.vcreative.net,2005:Incident/73739422021-06-30T17:04:52-04:002021-06-30T17:04:52-04:00vCreative Server Error<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Resolved</strong> - User authentication issue resolved. Apologies for any inconvenience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.vcreative.net,2005:Incident/69266192021-05-09T02:00:35-04:002021-05-09T02:00:35-04:00Routine Scheduled Maintenance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:59</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.vcreative.net,2005:Incident/57805212020-12-11T13:16:18-05:002020-12-11T13:16:18-05:00vPPO Delayed Response 12/11/20<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:16</var> EST</small><br><strong>Resolved</strong> - The vPPO incident is resolved. Thanks for your patience.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:06</var> EST</small><br><strong>Update</strong> - We have identified and fixed the issue. We will continue to monitor.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:05</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>12:54</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.vcreative.net,2005:Incident/56537232020-11-26T08:00:37-05:002020-11-27T08:55:06-05:00Amazon Web Service (AWS) issue impacting services to varying degrees.<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Resolved</strong> - Amazon Web Services has stated that "All services are now operating normally. We have identified the root cause... and have completed immediate actions to prevent a recurrence."</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>22:53</var> EST</small><br><strong>Monitoring</strong> - Amazon Web Services has begun implementing its fix for the ongoing issue.<br />It may take a few hours for all regions to return to normal.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Update</strong> - Amazon Web Services (AWS) is continuing to work on this widespread issue.<br />The vCreative team will continue monitoring their updates and restore full performance and connectivity as soon as possible.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:12</var> EST</small><br><strong>Identified</strong> - Our team is working with Amazon Web Services at this time.<br />This is a wide-spread issue impacting multiple sites and services.</p>tag:status.vcreative.net,2005:Incident/50526882020-09-09T19:19:07-04:002020-09-09T19:19:07-04:00Slow Speeds/Long Login<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:19</var> EDT</small><br><strong>Resolved</strong> - vPPO performance appears to be normal. We will continue to monitor but believe the incident is resolved. Thanks for your patience today.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Update</strong> - vPPO has deployed a fix to correct slow page loads. We will continue to monitor performance.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Investigating</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:28</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.vcreative.net,2005:Incident/28909852019-08-20T15:40:53-04:002019-08-21T16:51:44-04:00Blank Page Load<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Investigating</strong> - Some users are experiencing a blank page when loading folders. We are working with AWS to fix the issue. Typically refreshing the page will reload the data.</p>tag:status.vcreative.net,2005:Incident/25398992019-06-16T03:00:11-04:002019-06-16T03:00:11-04:00Scheduled Routine Maintenance<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>20:12</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance will take about 4 hours this Saturday night into Sunday morning, US Eastern time.</p>tag:status.vcreative.net,2005:Incident/25275822019-06-11T13:59:11-04:002019-06-11T13:59:11-04:00Site Access<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>13:40</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Investigating</strong> - We are aware of and investigating an issue with site access.</p>tag:status.vcreative.net,2005:Incident/23787312019-05-12T03:00:31-04:002019-05-12T03:00:31-04:00Scheduled Server Maintenance<p><small>May <var data-var='date'>12</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>Update</strong> - We have disabled logins and have started data modifications.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.vcreative.net,2005:Incident/23889952019-05-10T23:00:09-04:002019-05-10T23:51:46-04:00AWS Issue<p><small>May <var data-var='date'>10</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:40</var> EDT</small><br><strong>Monitoring</strong> - The Amazon Route53 fix continues to deploy. We will continue to monitor and update.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:20</var> EDT</small><br><strong>Identified</strong> - AWS has identified the routing issue and their fix is propagating.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>21:42</var> EDT</small><br><strong>Update</strong> - An issue with AWS Route 53 that caused issues with DNS propogation is affecting vCreative's connection to it's backend servers and databases. AWS have identified and are working on fixing the issue currently, We will update as soon as we can.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Investigating</strong> - We are looking into a reported AWS router issue, we will update as soon as possible.</p>